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As I have been writing this article, I have further realised how truly awesome my staff team are! Considering our non-conventional homecare support model has allowed me to clearly see how emotionally, physically, and mentally demanding the delivery of complex care and support can be. Our work is 24 hours a day - the office may close at 5pm, but we work around-the-clock. Our team is made up of Registered Nurses, Administrators, Educators and Support Staff who understand that they are more than support workers: they are the difference between a client being able to remain safe and well at home or having to be cared for in hospital or other community institution. A huge thank you to my team.