Privacy and data protection

Protecting your privacy and providing information on data protection.


Data Protection statement:
Support Unlimited UK is committed to protecting your privacy and will treat your personal data in line with the General Data Protection Regulation (GDPR) and subsequent, revised UK data protection law.

1. Introduction

The purpose of this policy is to explain how Support Unlimited UK collects, protects, and uses personal data. Support Unlimited UK is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Support Unlimited UK Collect?

Support Unlimited UK needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Support Unlimited UK also has access to personal data that is generated over the Network utilised by Support Unlimited UK services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Support Unlimited may also collect financial information about Support Unlimited UK customers and end users from third parties to enable Support Unlimited UK to assess its risks in granting credit terms and contact information about organisations Support Unlimited UK considers may be interested in Support Unlimited UKe products and services.

3. How Does Support Unlimited UK Obtain Personal Data?

Support Unlimited UKobtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Support Unlimited UK website); from third party list brokers; from resellers who pass on personal data to Support Unlimited UK about end users; and directly from the Network utilised by Support Unlimited UK services.

4. How Does Support Unlimited UK Use The Personal Data It Holds?

4.1 Providing and Improving the Support Unlimited UK Service

Most of Support Unlimited UK use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Support Unlimited UK may also use personal data to improve on the level and type of service Support Unlimited UK offers to its customers. As part of this interest in improving the service provided Support Unlimited UK may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing

Support Unlimited UK may from time to time inform its customers, end users and potential customers about Support Unlimited UK and Support Unlimited UK affiliate products and services and other information Support Unlimited UK feels may be of interest. Customers and other recipients of information from Support Unlimited UK may indicate at the time they first place an order with Support Unlimited UK whether or not they wish to receive such information or at any later time by simply contacting Support Unlimited UK as indicated in paragraph 9 below.

5. To Whom Does Support Unlimited UK Disclose Personal Data?

As a general rule, Support Unlimited UK does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Support Unlimited UK is under an obligation by law to disclose personal data or where Support Unlimited UK has contracted with third parties to assist in providing services to Support Unlimited UK customers such as for delivery, installation and systems support services.

6. How Does Support Unlimited UK Protect the Personal Data it Holds?

Support Unlimited UK takes customer confidentiality and security very seriously. Support Unlimited UK has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Support Unlimited UK. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Support Unlimited UK will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Support Unlimited UK specific rights to access and rectify personal data held about them. These include the right to:


obtain from Support Unlimited UK, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;


request the deletion or rectification of personal data which is inaccurate; and


as explained in paragraph 4.2 above to object to any unsolicited information sent by Support Unlimited UK regarding promotions or new products and services.

8. Contact Details

If any individual wishes to contact Support Unlimited UK regarding the personal data held about them or has any other question about Support Unlimited UK data privacy procedures, they should direct an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or send a letter to Ip City Centre, 1 Bath St, Ipswich IP2 8SD.

9. Policy Updates

As part of Support Unlimited UK commitment to compliance with data privacy requirements, and to reflect changes in Support Unlimited UK operating procedures, LSupport Unlimited UK may update the terms of this policy from time to time and will post the revised policy on this page.


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