Support Unlimited UK provides bespoke training for support staff during induction period and on an ongoing basis to assist support workers gain the necessary behaviours, attitudes, skills, and knowledge to deliver high-quality, safe, person-centred care and support to our clients.
Support Unlimited UK issues staff with a Health and Safety handbook and Employee handbook.
Support Unlimited UK offers the following training (not limited to):
The Oliver McGowan Mandatory Training on Learning Disability and Autism
Autism Awareness
Learning Disability
The Mental Capacity Act (MCA) with Deprivation of Liberty Safguards (DOLs)


Safeguarding Adults at Risk
Positive Behaviour Support
Person - Centred Care
Safety Intervention (Crisis Prevention Institute)
Basic Life Support
Health & Safety Awareness
Moving & Handling
First Aid Training


Epilepsy
Food Hygiene
Diabetes
Medication Administration Training
Our team comprises of members from diverse backgrounds with years of experience in both the Health & Social Care sector.
The Registered Manager sits on the National Board of the Homecare Association and is the Honorary Secretary for the Association.
The Field team includes: Team Leaders, Field Supervisors, Senior Support Staff and Support Workers.
With over two decades of experience as a registered nurse and a background as a nurse lecturer, Polly has been an integral part of our organisation since its inception in 2015. A graduate of the University of Sheffield, Polly also holds a Master’s degree in Public Health with a focus on Management and Leadership.
Additionally, she has achieved a Diploma in Practice Leadership in Positive Behaviour Support through the British Institute of Learning Disabilities, reinforcing their commitment to fostering positive outcomes for clients. Passionate about education and workforce development, Polly firmly believes that specialised, intentional training goes beyond basic mandatory training requirements and is essential to achieving the best outcomes.
Polly has served two terms on the Homecare Association Board of Directors, where she has championed equality in the workplace and advanced initiatives that promote a skilled and empowered workforce


The Team - Celebrating Learning Disabilities Week
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The Modern Slavery Act (MSA) 2015 covers four activities:
Slavery - Exercising powers of ownership over a person
Servitude - The obligation to provide services is imposed using coercion
Forced or compulsory labour - Work or services are exacted from a person under the menace of any penalty and for which the person has not offered themselves voluntarily
Human trafficking - Arranging or facilitating the travel of another person with a view to their exploitation
• Modern slavery is a complex and multi-faceted crime and tackling it requires many organisations and individuals to play a part. At first glance, individuals may think this subject is irrelevant to us, but it’s not.
• At a very basic level, of course preventing exploitation and human trafficking, and protecting our workforce and reputation makes good business sense.
• The MSA 2015 recognises the important part businesses can and should play in tackling slavery and encourages them to do more.
• With this in mind, we pay particularly close attention to our supply chain, especially those areas which have historically proven to be at risk : - Outsourced activities such as cleaning, waste management, etc – hiring of staff including carers and support workers
• The Company, our managers and our colleagues have responsibilities to ensure our fellow workers are safeguarded, treated fairly and with dignity.
• Everyone must observe this Policy and be aware that ‘turning a blind eye’ is unacceptable and simply not an option
We will:
(a) Maintain clear policies and procedures preventing exploitation and human trafficking, and protecting our workforce and reputation.
(b) Be clear about our recruitment policy
(c) Examine our supply chains and be clear with key suppliers our expectations regarding the Act
(d) Lead by example by making appropriate checks on all employees, recruitment agencies, suppliers, etc to ensure we know who is working for us
(e) Ensure we have in place an open and transparent grievance process for all staff
(f) Seek to raise awareness so that our colleagues know what we are doing to promote their welfare
(g) Make a clear statement that we take our responsibilities to our employees and our clients seriously
Managers will:
(a) Listen and be approachable to colleagues
(b) Respond appropriately if they are told something that might indicate a colleague is in an exploitative situation
(c) Remain alert to indicators of slavery
(d) Raise the awareness and ensure all employees are provided a copy of this policy and be aware of their responsibilities
(e) Use their experience and professional judgement to gauge situations
We all have responsibilities under this policy. Whatever your role or level of seniority, you must:
(a) Keep your eyes and ears open—if you suspect someone (a colleague or someone in our supply chain) is being controlled or forced by someone else to work or provide services, follow our reporting procedure Reporting slavery)
(b) Follow our reporting procedure if a colleague tells you something you think might indicate they are or someone else is being exploited or ill-treated
(c) Tell us if you think there is more we can do to prevent people from being exploited.
The principal areas of risk we face, related to slavery and human trafficking, include:
- Certain areas of the business which have been identified as being at a higher risk –these were identified as
- Recruitment either through agencies or direct
We manage these risk areas through our procedures set out in this policy.
Our Procedures
Anti-Slavery Statement
We make a clear statement that we take our responsibilities to our employees, people working within our supply chain and our clients seriously, and this is updated once a year.
We tell the companies we do business with, that we are not prepared to accept any form of exploitation. From the date of this policy, all relevant supplier contracts will contain an anti-slavery clause. This clause, which flows down through all layers of business, prohibits suppliers and their employees from engaging in slavery or human trafficking.
We apply reasonable due diligence to risk assessing our business and use the following mechanisms to do this:
(a) Supplier mapping initially performed on spend level and then industry sector to identify key vulnerabilities
(b) Risk Assessment of spend areas in relation to the supply chain and their propensity of historically proven risk
(c) Training and knowledge sharing for key Procurement
(d) Ensuring all suppliers deemed “at risk” are fully supportive to the aims of this policy, (including asking for copies of their Anti Modern Slavery Statement and Policies)
(e) Harmonizing those processes which are already mutually inclusive of the aims of this policy into the due diligence.
(f) If any issues are identified then this is escalated to the senior stakeholders in the business, with all methods of remediation to be available (up to and including exiting the relationship with the supplier)
(a) The Company follows firm policy and only uses agreed specified reputable recruitment agencies.
(b) We expect all recruitment agencies with whom we engage:
- To fully comply with the Modern Anti-Slavery Act 2015;
- Are free from ethical ambiguities;
- Are transparent, accountable and auditable.
(c) If the Company has reason to believe that any recruitment agency has failed to meet these standards, HR should be informed and any contracts with them would be terminated.
(d) We keep agents on the list under regular reviews.
(a) We always ensure all staff have a written contract of employment.
(b) We always ensure staff are legally able to work in the UK.
(c) We provide information to all new recruits on their statutory rights including sick pay, holiday pay and any other benefits they may be entitled to. If, through our recruitment process, we suspect someone is being exploited, the HR will be informed, and the HR department will follow our reporting procedures.
Identifying Slavery
There is no typical victim and some victims do not understand they have been exploited and are entitled to help and support.
However, the following key signs could indicate that someone may be a slavery or trafficking victim:
- The person is not in possession of their own passport, identification or travel documents.
- The person is acting as though they are being instructed or coached by someone else.
- They allow others to speak for them when spoken to directly.
- They are dropped off and collected from work.
- The person is withdrawn, or they appear frightened.
- The person does not seem to be able to contact friends or family freely.
- The person has limited social interaction or contact with people outside their immediate environment.
This list is not exhaustive.
Remember, a person may display several of the trafficking indicators set out above, but they may not necessarily be a victim of slavery or trafficking. Often you will build up a picture of the person’s circumstances which may indicate something is not quite right. If you have a suspicion, report it to the HR Department who will follow our reporting procedures.
Talking to someone about your concerns may stop someone else from being exploited or abused If you think that someone is in immediate danger, dial 999, Otherwise, you should discuss your concerns with the Human Resources Manager who will decide a course of action which may include contacting the Police.
Not all victims may want to be helped and there may be instances where reporting a suspected trafficking case puts the potential victim at risk, so it is important that in the absence of an immediate danger, you discuss your concerns first with the Human Resources Manager before taking any further action.
We ensure that all employees are made aware of this policy, and their obligation to comply with this policy.
We will review our Anti-slavery policy regularly, at least annually. We will provide information and/or training on any changes we make.
Review Date: 1 Oct 2020 Date of next Review: 1 Oct 2022
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